DENTAL MANAGEMENT INFORMATION SYSTEM

The Dental Management Information System (DENMIS) was developed for use by DTFs who submit data to the Bureau of Medicine and Surgery (BUMED). Functional support is provided by Naval Medical Information Management Center (NMIMC), Bethesda, MD. Technical support is provided by Space and Naval Warfare System Center (SPAWARSYSCEN), Chesapeake, VA. DENMIS has the capability to process the following types of information:

Dental Workload reports.

Unit and individual Operational Dental Readiness reports.

Provider Treatment Time reports.

Patient and Unit Dental Treatment Needs reports (also referred to as ad hoc reports).

Figure 2-1.\Dental Appointments, Daily, NAVMED 6600/5 Page 2-6

Figure 2-2.\Dental Appointment Card, NAVMED 6600/6.

Figure 2-3.\Dental Appointment Slip.

For class 3 or 4 patients that require operative or prophy, and so forth.

The current version of the DENMIS User's Guide will provide dental personnel with the information necessary to effectively use DENMIS. The manual contains sign-on, data entry, screen format, and sign-off procedures. The structure of this manual is designed to assist the user in reporting provider productivity through the Dental Information Retrieval System (DIRS) in a timely manner.

DENTAL INFORMATION RETRIEVAL SYSTEM

The Daily DIRS record (formally known as NAVMED 6600/11) is designed to give providers a record of treatment performed daily, as well as time involved in patient care and nonpatient care functions. Every provider in a DTF keeps track of the clinical or laboratory procedures he or she does. These procedures are recorded on a daily DIRS form and turned in at the end of the workday. Figure 2-4 illustrates a blank daily DIRS form that is used by a dentist for operative or general dentistry. Your command will have other specialized forms depending on where you are assigned. For example, if you were assigned in the X-ray department, your daily DIRS form would have descriptions and codes to identify X-ray procedures you perform. The daily DIRS forms are produced locally for each DTF. Each provider's procedures are compiled at the end of each month and submitted via DENMIS.

HEALTH CARE RELATIONS PROGRAM

The delivery of quality health care has always been a driving force in the operational and managed care environment of Dental Treatment Facilities (DTFs). The Navy's Health Care Relations Program, BUMED Instruction 6300.10, provides general guidance to the establishment of this program. The program has three parts, which are Internal, External and Patient Relations.

PATIENT CONTACT PROGRAM

All Navy dental and medical treatment facilities have in place and use what is called the "Patient Contact Point Program." It is through this program, administered in each Navy Dental Clinic's in-house instructions that all patients and beneficiaries are able

Figure 2-4.\Daily DIRS form.

to voice and document how they are treated and are able to report any unsatisfactory or satisfactory complaints or compliments concerning the treatment they have received.

PATIENT CONTACT REPRESENTATIVE

In all Navy dental clinics, a patient contact representative is appointed in writing by the commanding officer. This person's picture is posted in the front desk or reception area and should be visible for all patients to see. All patient complaints or compliments are channeled through the patient contact representative and then up the chain of command for action. Validated patient compliments and complaints are incorporated into the command's annual assessment for the Quality Assurance (QA) Program. Follow BUMEDINST 6010.13 and your clinic's instruction for follow-up actions and reporting instructions.